Shipping policy

Signing & Checking

All goods must be opened and checked upon delivery.

Damage or shortfall claims will only be considered if ‘DAMAGED’ or 'SHORT' (or words to that effect) have been printed on the delivery note.

It is the customer's responsibility to ensure this is recorded properly by the delivery driver.

The endorsement of the words ‘not checked’ and ‘unexamined’ (or other words to the same effect) on a delivery note will not render Peak Premium Skirting & Timber Ltd liable for any damage or shortfall subsequently discovered.

Not Going To Be In To Recieve A Delivery?

Once your order has been completed to Order Ready status (you will be advised by email) we will not be able to change the delivery date or details.
We can ask the delivery company to leave your goods without signature, but we will not be held responsible for the condition of the goods in any way (rain or shine), or for any shortfall.
Delivery personnel are not allowed to enter outbuildings such as garages, sheds and porches Etc. We strongly recommend that you have a responsible adult check and sign for your order.

Re-Deliveries

Couriers are unable to wait at properties if no-one is present to receive the delivery.
If no-one is at the property to receive the delivery, the courier will return the goods to their warehouse, and a re-delivery charge will apply for any subsequent re-deliveries regardless of whether delivery was free.

Please be aware we may not be able to store orders, but where this is possible storage may be charged.

Delivery FAQ’s

Will I be notified when my order has been dispatched?

Yes, an automated email will be sent to you when we ship your delivery, which is normally the night before your delivery day.

Will I get a phone call before my delivery?

Instructions are attached to every delivery asking the driver to call you half an hour before the drop, but the couriers are not contracted to do so, meaning we cannot guarantee that this will be carried out.

Will I be supplied with a delivery ETA for the day of delivery?

All deliveries will be made between certain time slots depending on the delivery service you have selected. Unfortunately, we are unable to obtain ETA’s on AM deliveries until after 12.00, or 14.00 for standard deliveries.

Will the driver carry skirting board/architrave into my home?

Due to insurance regulations, all courier companies are restricted to kerbside delivery. Drivers may however still offer assistance but, if you know that you need help carrying the goods, please ensure that you organise the necessary help.

Please note: packs of skirting board and architrave can be heavy (20-30kg), especially if large boards have been ordered.
We or any delivery drivers will not be held responsible for any damage caused when unloading onto or into private property.

Can the courier leave the delivery without a signature?

Yes, we can make this arrangement, however, we cannot be held responsible for shortfall or the condition of the items (rain or shine), since no one is there to open and check them on arrival.

If you need to make this arrangement please contact us via email and we will make the arrangement. Delivery personnel are not allowed to enter outbuildings such as garages, sheds and porches Etc.

We strongly recommend that you have a responsible adult check available to check and sign for your order.
In the event of a late delivery or re-delivery, this instruction will still be applied.

What size vehicle will be delivering my order?

Orders are delivered on vehicles between seven and a half-ton and eighteen-ton trucks.

How will the skirting board or architrave be packaged?

Skirting board and architrave will be strapped together into manageable packs with hardboard running along each edge for added edge protection. Each package will then be shrink-wrapped before being dispatched. Each package will typically weigh 20kg-30kg.

Please note that this is not definite and can change depending on the quantity and spec of the skirting board, architrave, etc.

Other delivery Considerations

• We strongly recommend that you receive your goods before engaging labour.
• It is assumed your delivery address will be accessible for our delivery vehicles.
• If the goods are refused without good reason, then additional charges may be incurred.
• Ensure your delivery address and postcode are correct and correspond to each other. If a postcode/house name/road name is not available (if it is a new development) then please provide accurate instructions in the notes box at the checkout or via email.
• A responsible adult must be available to carry in, open, check and sign for an order.
• We are currently unable to deliver too; London, Wales, Norfolk, The south west, Northern Ireland, Scotland, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses and anywhere outside the yellow zone shown on this map.