Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@peakpremium.co.uk. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactus@peakpremium.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Every request will be considered as part of this policy, but please note that any product must be returned in good condition as mentioned above.

Exchanges
We do not offer exchanges. To ensure that the product you purchase is correct please order a sample 1st.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.